In an increasingly dynamic and complex work environment, the ability to handle and respond to the unexpected is essential for ensuring operational continuity, performance and growth. Preparing people and processes to face unforeseen events requires specific skills that help organizations stay agile, resilient and competitive.
This session will offer a practical approach to the unexpected: how to anticipate it, how to move through it, and how to use it to improve decisions, performance and relationships.

Participants will have the opportunity to:

• hear from Matteo Iachino, who will share how the unexpected — shifting winds, unstable seas, changing conditions — is an inherent part of high-level performance. Through his experiences and competitive challenges, he will show how preparation and mindset can turn an unforeseen situation into an opportunity for clarity, readiness and effective decision-making
• engage with Silvia Rizzi, to understand how fragility, biases and automatic reactions shape our response when things don’t go as planned. With a practical, hands-on approach, she will offer insights and techniques to recognize personal patterns, expand our range of responses and develop greater mental flexibility in the face of the unexpected
• learn from Giuseppe Pasceri, who will provide a managerial perspective on navigating the unexpected, illustrating how to guide people and decisions when variables shift quickly. He will share practical principles to enhance agility, clarity and the ability to respond effectively even in unpredictable contexts.